Refund policy
Returns
We have a 14-day return policy, which means that you have 14 days from the date of receipt of the item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags and in the original packaging. You must also have the receipt or proof of purchase.
To initiate a return, you can contact us at post@kaffecalma.com.
If the return is accepted and received within the 14-day return period, you will be refunded using the same payment method you used for the purchase transaction.
The return costs for quality items are compensated by the buyer.
Items sent back to us without a return request first being made will not be accepted.
You can contact us at any time for questions about returns at post@kaffecalma.com.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can evaluate the issue and rectify it.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchange
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14 Day Cooling Off Period in the EU
Notwithstanding the above, if the item is being shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As above, the item must be in the same condition as you received it, unused, with tags attached and in its original packaging. You must also have your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will be automatically refunded to the original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and issue the refund.
If it has been more than 15 business days since we have approved the return, please contact us at post@kaffecalma.com.
Introduction
This purchase is governed by the following standard terms and conditions for consumer purchases of goods over the Internet. Consumer purchases over the Internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act and the E-commerce Act, and these laws give the consumer inalienable rights. The laws are available at www.lovdata.no. The terms of this agreement should not be understood as any limitation of the statutory rights, but set out the parties' most important rights and obligations for the transaction.
The terms and conditions of sale have been prepared and recommended by the Consumer Authority. For a better understanding of these terms and conditions of sale, see the Consumer Authority's guide here.
1. The Agreement
The Agreement consists of these Terms of Sale, information provided in the order solution and any separately agreed terms. In the event of any conflict between the information, what has been separately agreed between the parties takes precedence, unless it conflicts with mandatory legislation.
The Agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.
2. The Parties
The Seller is Kaffe & Calma DA, Geitbergveien 10 8200 Fauske, post@kaffecalma.com, Org. no. 935214203, and is hereinafter referred to as the Seller/Seller.
The Buyer is the consumer who places the order, and is hereinafter referred to as the Buyer/Buyer.
3. Price
The stated price for the goods and services is the total price the Buyer shall pay. This price includes all taxes and additional costs. The buyer shall not bear any additional costs that the seller has not informed the buyer of before the purchase.
4. Conclusion of the agreement
The agreement is binding on both parties when the buyer has sent his order to the seller.
However, the agreement is not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.
5. Payment
The seller may demand payment for the goods from the time they are sent from the seller to the buyer.
If the buyer uses a credit or debit card for payment, the seller may reserve the purchase price on the card when ordering. The card will be charged on the same day the goods are shipped.
When paying by invoice, the invoice to the buyer is issued upon shipment of the goods. The payment deadline is stated on the invoice and is at least 14 days from receipt.
Buyers under the age of 18 cannot pay with a subsequent invoice.
6. Delivery
Delivery is deemed to have taken place when the buyer, or his representative, has taken over the goods.
If the delivery time is not stated in the order solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.
7. Risk for the goods
The risk for the goods passes to the buyer when he, or the buyer's representative, has received the goods in accordance with point 6.
8. Right of withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the goods in accordance with the Right of Withdrawal Act.
The buyer must notify the seller of the use of the right of withdrawal within 14 days from the date on which the period begins to run. The period includes all calendar days. If the period ends on a Saturday, public holiday or bank holiday, the period is extended to the nearest working day.
The withdrawal period is considered to have been met if the notification is sent before the expiry of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be in writing (withdrawal form, e-mail or letter).
The withdrawal period begins to run:
When purchasing individual goods, the withdrawal period will run from the day after the goods(s) are received.
If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
If the purchase consists of multiple deliveries, the cancellation period will run from the day after the last delivery is received.
The cancellation period is extended to 12 months after the expiration of the original deadline if the seller does not inform the buyer before the conclusion of the agreement that there is a right of withdrawal and a standardized cancellation form. The same applies in the event of a lack of information about the terms, deadlines and procedure for exercising the right of withdrawal. If the trader ensures that the information is provided during these 12 months, the cancellation period nevertheless expires 14 days after the day the buyer received the information.
When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of exercise of the right of withdrawal. The buyer covers the direct costs of returning the goods, unless otherwise agreed or the seller has failed to inform the buyer that the return costs will be covered. The seller cannot set a fee for the buyer's exercise of the right of withdrawal.
The buyer may try or test the goods in a reasonable manner to determine the nature, properties and function of the goods, without the right of withdrawal being lost. If the testing or testing of the goods goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the goods.
The seller is obliged to refund the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he/she has received the goods from the buyer, or until the buyer has provided documentation that the goods have been returned.
9. Delay and non-delivery - buyers' rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand fulfillment, terminate the agreement and/or demand compensation from the seller, depending on the circumstances.
In the case of claims for powers of default, the notification should be in writing (for example, e-mail) for evidentiary reasons.
Fulfillment
The buyer may maintain the purchase and demand fulfillment from the seller. However, the buyer may not demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment would entail such a great disadvantage or cost for the seller that it is significantly disproportionate to the buyer's interest in the seller's fulfillment. Should the difficulties disappear within a reasonable time, the buyer may still demand fulfillment.
The buyer loses his or her right to demand performance if he or she waits unreasonably long before making the claim.
Cancellation
If the seller does not deliver the goods at the time of delivery, the buyer must encourage the seller to deliver within a reasonable additional period for performance. If the seller does not deliver the goods within the additional period, the buyer may cancel the purchase.
However, the buyer may cancel the purchase immediately if the seller refuses to deliver the goods. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has notified the seller that the time of delivery is decisive.
If the goods are delivered after the additional period set by the consumer or after the time of delivery that was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
Compensation
The buyer may claim compensation for losses suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account during the contract period, avoided, or overcome the consequences of.
10. Defects in the goods - the buyer's rights and deadline for complaints
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in good time if this happens within 2 months from the time the defect was discovered or should have been discovered. Complaints may be made no later than two years after the buyer took over the goods. If the goods or parts of them are intended to last significantly longer than two years, the complaints period is five years.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, depending on the circumstances, withhold the purchase price, choose between correction and replacement, demand a price reduction, demand the agreement be terminated and/or demand compensation from the seller.
Complaints to the seller should be made in writing.
Correction or replacement
The buyer can choose between demanding the defect be corrected or delivery of equivalent items. The seller may nevertheless oppose the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or replacement must be made within a reasonable time. The seller is generally not entitled to make more than two attempts to remedy the same defect.
Price reduction
The buyer may demand an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the goods in the defective and contractual condition. If special reasons justify this, the price reduction may instead be set equal to the significance of the defect for the buyer.
Cancellation
If the goods are not repaired or replaced, the buyer may also cancel the purchase when the defect is not insignificant.
11. The seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's part, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand cancellation of the agreement and demand compensation from the buyer. The seller may also, depending on the circumstances, demand interest for late payment, collection fees and a reasonable fee for uncollected goods.
Fulfillment
The seller may maintain the purchase and demand that the buyer pay the purchase price. If the goods are not delivered, the seller loses his right if he waits an unreasonable amount of time before making the claim.
Cancellation
The seller may cancel the agreement if there is a material default on payment or other material default on the part of the buyer. However, the seller may not cancel if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller may cancel the purchase.
Interest on late payment/collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price according to the Late Payment Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer may then be held liable for a fee according to the Debt Collection Act.
Fee for uncollected, non-advance-paid goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall cover the seller's actual outlay for delivering the goods to the buyer at most. Such a fee may not be charged to buyers under the age of 18.
12. Warranty
A warranty provided by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty thus does not imply any limitations on the buyer's right to make complaints and claims in the event of delay or defects under points 9 and 10.
13. Personal data
The seller is responsible for processing collected personal data. Unless the buyer consents to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to be able to carry out the agreement with the buyer, or in cases prescribed by law.
14. Conflict resolution
Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, the buyer may contact the Norwegian Consumer Authority for mediation. The Norwegian Consumer Authority is available by telephone at 23 400 600 or www.forbrukertilsynet.no.
The European Commission's complaint portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint is filed here: http://ec.europa.eu/odr.